HOW IT WORKS
From choosing your treatment to delivery at your door.
Explore your options, choose the treatment you want to pursue, complete your intake, and let us guide the process from clinical review through fulfillment and support.
STEP 1
Explore your options.
Start with Weight Management, Hair Loss, Sexual Health or Wellness. Compare available treatments, formats, ingredients, common side effects and pricing when available.
Our goal is simple: by the time you begin intake, you should understand what you are asking about and why.
STEP 2
Complete your secure clinical intake.
From the treatment page, select Start Intake. You will complete a secure medical questionnaire, provide your health history, confirm the treatment you want to pursue and enter a payment method.
Depending on your state and treatment, the clinician may be able to review your intake asynchronously or may require additional information or a synchronous visit.
STEP 3
Your payment is authorized, not charged.
During intake, your payment method is placed on file and a temporary authorization may appear on your card as CARE VALIDATE.
This is not a completed charge. Your payment is completed only if treatment is approved and prescribed. If treatment is not approved, you are not charged for the medication order.
Illustration only. Exact bank wording and timing may vary.
STEP 4
A licensed clinician reviews your intake.
A licensed U.S. clinician reviews your medical information, medications, allergies, goals and relevant risk factors. The clinician may approve the requested treatment, recommend a different option, request more information or determine that treatment is not appropriate.
Clinical decisions are based on your individual medical circumstances.
STEP 5
If prescribed, your order moves to fulfillment.
Once treatment is approved and prescribed, your authorized payment is completed and the prescription is sent to a U.S.-licensed pharmacy partner for fulfillment.
You will receive updates as your order moves through the process.
STEP 6
Your medication ships to you.
Prescriptions generally ship within 2–3 business days after approval. Medication is sent in discreet packaging, and temperature-sensitive products are cold shipped when required.
Shipping timelines can vary by pharmacy, treatment, holidays, weather and location.
STEP 7
Support continues after delivery.
Your patient portal is the place for clinical messages, treatment questions and follow-up with your care team. For order, shipping and account questions, Avono’s U.S.-based support team is available to help.
Medical services are provided by licensed clinicians. Prescription and pharmacy services are subject to clinical approval, state availability and pharmacy requirements. See Medical Oversight for details.